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Privacy Policy | Golden Pencil Education Doncaster

How we collect, use, and protect your personal information

Last updated: 25 May 2026

Introduction

Golden Pencil Education Centre ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy applies to all personal information we collect, including information about students, parents, and website visitors.

Information We Collect

Personal Information

  • Name, email address, phone number
  • Student details (name, year level, school, date of birth)
  • Parent/guardian contact information
  • Payment information (processed securely via Stripe)
  • Medical information, allergies, and learning requirements

Automatically Collected

  • Device information (browser type, IP address)
  • Usage data (pages visited, time spent)
  • Cookies and similar tracking technologies

How We Use Your Information

We use collected information to:

Manage student enrolments and bookings
Process payments and send invoices
Communicate about sessions, events, and updates
Provide educational services and support
Track student progress and attendance
Send progress reports to parents
Improve our website and services
Comply with legal obligations

Disclosure of Information

We do not sell, trade, or rent your personal information. We may share information with:

  • Service providers: Payment processors (Stripe), email services (Resend), hosting providers
  • Tutors and staff: To deliver educational services
  • Legal requirements: When required by law or to protect our rights

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and restricted access. Payment information is processed through Stripe, which is PCI-DSS compliant.

Your Rights

You have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your data
Opt-out of marketing communications
Lodge a complaint with the OAIC

Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser.

Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Student records are typically retained for 7 years after the last session.

Contact Us

For privacy-related questions or requests, please contact:

Email: admin@goldenpencileducation.com.au

Phone: 0433 401 978

Address: 360 Manningham Road, Doncaster East VIC 3109

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